We are looking for an IT operations Support Specialist to start immediately for a great opportunity in San Pedro, CA.

• This is a Direct Hire position, up to $62,400/year
• You will be working 4 days a week, 10 hours shift per day, Wednesdays to Saturdays from 4 PM to 3 AM (graveyard shifts)
• 100% on site in San Pedro, CA.
• During the first couple weeks of training, your schedule will be Mondays to Fridays from 8 AM to 5 PM
• Full Benefits + lots of room to grow within the organization

Available Shift (4 days a week):

• Wednesday to Saturday (4pm - 3am)

Summary

Our Operations Support team is responsible for supporting Terminal Operations utilization of technology systems, which includes RFID, OCR and GPS solutions.

Training will be provided on the terminal's specific operating environment.

Key Responsibilities

• Continual learning of operational and systems processes
• Perform thorough system checks prior to each shift to ensure smooth operation
• Assist in supporting and troubleshooting the Terminal's various Applications
• Monitor and support Terminal systems, including but not limited to OCR, GPS and RFID
• Monitor and support system hardware nodes: mobile data terminals and workstations as needed
• Meet customer service levels and follow escalation procedures during system failures
• Provide outstanding customer service and support to clients

Qualifications

• Bachelor's Degree from an accredited four-year college or university with a degree in Computer Science, Information Technology or a closely related field, preferred but not required.
• At least 2 years of progressively responsible experience in an information technology environment
• Must have strong analytical skills, including the ability to extract, compile and analyze data
• Excellent verbal and written communications skills
• Ability to work safely and independently when necessary
• Stand out work ethic
• Punctual
• Must be able to qualify for a Transportation Worker Identification Card and pass internal background screen.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.